Martin H.

We have been contracted with Ekomi for over a year now. All was well. We've decided to stop using their services. We gave the correct notice, all looked okay. The day after our agreement ceased all of the historical reviews that we had accumulated simply disappeared from the internet. I contacted Ekomi as this looked like an error. We have paid for each and every one of those reviews. Surely they are ours to keep. No I was told the following.

After reading your request I went to your account and I saw that your contract (and therefore the eKomi service) was terminated the 31.08.2017. As you can see in our T&Cs (section 4, sub section 4.1):
''4. Access, License, Ownership Rights

4.1. Access Rights. After contract commencement and during the term specified in the Order Form, eKomi grants the Company access to the Customer Backend and to the eKomi Customer Feedback System. The eKomi Customer Feedback System enables the Companys End Users Ratings & Reviews to be collected, managed and displayed. These access rights cease with the effective date of an ordinary or extraordinary termination of the contract by eKomi.''

This means that your Certificate Page displaying your reviews is visible and indexed by Google for the duration of your partnership with us and no longer. That is why the Certificate Page is not available any more.

If you would like to discuss reactivating your account with a revised package I would gladly be of assistance to advised you and provide a new offer.

Please let me know a convenient time to call and discuss this in further detail with you.
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So basically, if you leave you lose all of your historic reviews that you have paid for, instantly.

Ekomi gets 1 stars from me and a big *****AVOID***** unless you want to be blackmailed when you want to stop their services.