Martin G.

We booked and paid for a Penthouse Apartment in Amsterdam for the New Year's Period 2019/20. Paid $5000 AUD in full on the 13th of September last year. Upon arrival the apartment was filthy and there was evidence of drug use. We were left dealing with a 12 year old boy as the Manager, then his mother then the owner. We left the property with a verbal agreement we would receive a refund. Next day the owner replied advising no refund. VRBO Call centre then advised they don't assist with disputes. No travel insurance would cover this. Will never recommend or use VRBO again.