Mark W.

Missed a flight due to front line employees making two horrible decisions in life of the kiosk not recognizing my flight info (3rd time in last 8 flights with them the kiosk has had error).

Bad enough you miss the flight despite being there in plenty of time, but let's have to stay an extra: 45 so that they can take your ID & disappear while they search for a supervisor. After returning with an "alleged" Supevisor my request to have the rebooking fee was declined imams berthas would fall well below acceptable for someone whose staff just created the issue in the first place.

They are cheap for a reason, I have missed a key family event and s meeting that cost me revenue that would take 100 discounted flights to break even for the loss.

I can tolerate it when font line employees make mistakes. They are understaffed and fighting a losing cause, when management arrives and proceeds to decline my request without allowing me a full sentence, deals off.

It's going to be a tuff fiscal move, we fly weekly amongst a staff of 4, but the apparent short term savings have cost me dearly dealing with this airlines.

Majority of our flights originate from their base. I feel sorry for the shareholders & employees that actually try to make things work.

-Now paying double just to avoid the headaches