Buyer Beware...if you ever need a repair you will never be able to get a positive response from this company. I have been trying for over 4 weeks to get a service company recommendation with no response from their CS team. Unit won't keep the set temperature, off 10 degrees or more. I sent the technical at KB information they requested and their reply was we have no idea what is wrong with it, My unit was four years old and out of warranty by three years. Horrible customer service, technician having no idea of the problem. My suggestion, move to another brand.