Mark C.

I selected a room for $118 at Ventana Canyon Resort. I expected some sales tax. However I was charged and additional $32.49. The resort charges an additional resort fee. Hotels.com does not make it clear that there is an additional charge. They may have some nonsense about there could be additional hotel charges (I'm thinking for the mini bar or something). After you confirm payment they know exactly how much will be charged. Only after payment for a non-refundable reservation do they spell it out in details on the receipt. Some class action attorney needs to go after hotels. They know they are screwing people.