Marina L.

I booked a holiday with them (flight+hotel) for a nice price. I bought the only insurance I could (they didn't have other options). Regarding the Covid-19 situation, I wanted to cancel the trip. They said the insurance doesn't cover that kind of cancellations (which I can understand), but that's not all. The morning after I called them, they sent me an email changing my hotel (from 3 stars to 2, and in a completely different location). The reason for that, apparently, is that the hotel increased their prices. How does it affect me, when I already paid for it?. I called them again and they said they sent me an email (which they didn't) to expain there was going to be a change in the booking. After all, I cannot get a proof about the invisible email, and paid for an hotel that I'm not getting... No solution/explanation. Just feel tricked and stupid for making a purchase with them. Don't make the same mistake.