Marilyn D.

I invited three companies to our home to inspect current units and provide estimates on Heating and air conditioning systems. It did not take long to figure out two of the companies came with the intention to sale. However the third company Roy Rogers came and Roy took the time to do a thorough inspection of both units, He showed us a crack in the furnace which the other companies failed to mention and showed us where air was escaping. Again, the other companies never mentioned this. After the inspection my husband and I sat down with Roy who presented not just with options but with affordable options.
We made the decision to replace both furnace and air conditioner. Roy explained in great detail about the new equipment and what would be replaced and flushed, Taking of measurements and the time line for arrival and completion of install and removal of old equipment. He was informative and patient as we had many questions.
We decided to contract with Roy and could not be happier with our decision.
The company is a glowing example of quality and good service.
They arrived as promised at 9.00 am. Dressed in company uniform and driving company trucks with logo. They were courteous, informative and worked meticulously. Roy, Brad and Mike showed great respect and care for our property not just inside but outside as well.
(At one point due to the rain one of the crew had tracked a little bit mud from around the A/C unit onto our sidewalk Roy was concerned about this and insisted they put down more cardboard. My husband and I never gave it a second thought after all it had been raining and more was expected. But that just goes to show how they go that extra mile.)
Throughout the day the crew even took a few minutes of their time to acknowledge my 12 year old yellow lab. With that being said, they made certain to close doors behind them so he would not escape.
Once install was completed they tested units to insure they functioned properly and to expectation. They instructed my husband on how to use our new thermostat, and cleaned all areas where they had been working. My husband and I enjoyed the extra time they took with us after installation was completed to answer any questions we might have.
I am more than happy not just as a customer but as a small business owner to refer this company to anyone who is looking to hire a heating & air company.
My compliments Roy to you for employing high caliber personnel that displayed a level of professionalism and thoroughness that was truly appreciated.