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Marie S.

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1 Review by Marie


My experience with Ricart has been extremely terrible. Roughly two weeks ago I purchased a gently used 2013 vehicle that was in pristine condition. As you may know, Ricart offers free car washes for purchasing your vehicle with them. I took advantage of what I thought to be a perk they offered but it ended up a disaster. The car wash put over 7 scratches on my car and has chipped the paint off my hood (my vehicle is black, leaving a white speckled look). I brought it to the attention of the supervisor on duty, Timothy, and he was extremely unsympathetic. He told me he could have someone look at the scratches and see if he could have it buffed out but he doesn't have a timeframe as to when they could look at it or how long it would take to buff. As far as my hood and the side of my vehicle having chipped paint, he told me it easily could have been there prior to me purchasing the vehicle. Timothy educated me that they put a wax coating on the car so you could not see any chips/scratches at the time of purchase. I showed him a before picture of my car with no chips and he told me he couldn't tell from the picture so I took one on the spot and the chips were blatantly visible. He said he is not willing to have my hood repainted or fixed. At most, he could attempt to have them wax my car again to mask the chips, in turn, never being able to get a car wash again. I would NEVER purchase another vehicle from them and I advice you not to either. I am telling everyone I know about the rude, unhelpful, non empathetic and crappy customer service they provide.

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