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They will never deal with you for a refund, even if you send them all the materials they ask for. They are like gipsies, they just make promises and do nothing.
These are their excuses: "We will try our best to work out a new version of practice material based on your reply. We explained your problem to our IT professional."
Tip for consumers:
never pay money to them, they are gypsies
Products used:
CTAL-TAE(PDF) ISTQB Certified Tester Advanced Level, Test Automation Engineering
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