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Placed an order for 3 shirts, I received an email on 2/24/2022 that my order had shipped. But when checking the provided tracking number according to USPS they never even received the package from LookHuman to get to me. I emailed customer support, takes a few days for a response. The customer service agent stated that "we can only assume your order is lost In transit"... but USPS claims they never received the package. They offered to resend my package out free or give me a full refund. I opted for a refund. I loved the designs that this site had to offer and was really looking forward to my purchase but I get very sketchy vibes from this website and their customer service. Will sadly not be placing another order.
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Hey Maria!
Thank you for voicing your concerns here. We are so bummed to learn that your package may have been lost in the mail, we hate it when that happens. We would love it if you could give us another chance, but we understand your hesitancy. Sometimes when things like this happen it's hard to know what really happened from start to finish, but we can confidently say we aren't a scam and we only want to make customers happy so they can express themselves and show off their new shirts! If you ever have any questions, please don't hesitate to reach out to us.
Warm regards,
LookHUMAN