I, too, ordered the Carol Burnett DVD set back in May. It is now July 6th and I still haven't received it. There is no way to contact them except through emails which they have never answered. There should be a way to let people know how bad this site is. I wish I had known about SiteJabber before I placed my order. From now on I will be checking reviews before buying from unknown and untried websites---------lesson learned!