Marcus H.

I was with them for over 10 years. The quality of work is excellent. The speed of response for service calls is excellent. The coverage is wide and I never had any problem with them saying an item is not covered in over 10 years. Those are the positives.

The negatives are:
- They will keep patching up an equipment till the very end to ensure they don't have to pay to replace.
- When they do have to replace the ceiling will get you a replacement but usually not a quality replacement. On my AC unit for example that finally failed, I ended up paying for a quality system totally out of pocket with no credit.
- If you don't pay attention you will sign up for a package that covers a number of items that are not in your home and as a result you are paying a higher premium because of that. Better to go with another company that covers just what you need for a much lower premium at a lower deductible (service call fee).
- If you ever decide to cancel, they will charge you a fee (approx $75) and they don't tell you this until they have completed the cancelation process and you are out the system. They really should disclose this up front. This is with 10+ years of payments.
- The plans auto renew with price increase each year and no advance notice of price increase. I literally did not know the price was increasing until this year. This was the reason for my cancelation.