Marc S.

I contacted them because I received an email stating that the dealership price for a new 2021 Ford Escape Hybrid had just dropped $1000 and I was ready to buy. According to their ad, the car would have cost just under 35K including taxes, destination charges and all other gadgets described in the ad. I called them to confirm that price and the answer was: "We will give you the best possible price but cannot do any negotiations over the phone." I told them that I would have to drive 45 miles round trip and would take the car outright if the price was within my budget. So their sales manager said: "Just come". At the dealership, after making us wait for more than 30 minutes (I guess it is part of the ploy as it makes the customer more "eager" to buy), the guy finally came back with an offer of 39K. What a joke! I asked him what the point was to advertise the car at 31K plus Tax if it was going to end up being 4-5K over the advertised rate. His reply: Well, there is great demand on this vehicle, we have only that one and we are also offering a special package with free oil changes for life and paint protection for five years. I told him that I did not want that package (I wanted to stay polite!) and he replied that it was a "compulsory" package. This guy did not want to make a deal. He was out to rob us blind! He made us waste our time driving there. Avoid them at all costs.