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Received note that an item I purchased was returned to them "undeliverable". I confirmed my address was correct, so was their error in addressing package. Reconfirmed address in account several times, emailed customer service, opened a customer service chat - they NEVER REPLIED then listed the item for sale on my account because I "had not responded"! Months later and no reply, no effort to resend, no compensation, "24/7" chatbot often closed or unresponsive, useless tho I've tried repeatedly to solve. It's a black hole and I've lost my money. I'm a disappointed victim of nonresponsive vendor. Beware!
Tip for consumers:
Simply beware. They are completely unresponsive and have provided neither the item I purchased nor a refund of my money. Several efforts to resolve have gone unanswered, can't get a response despite many efforts. It's a black hole!
Products used:
I purchased a vest.
Mara B.'s review of Vestiaire Collective Americas Inc. earned 7 Very Helpful votes
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Empty.
I've sold my bag and asked VC if they're ok that I'll arrange an international shipping while I'm...
I have purchased an expensive item from Vestiaire Collective. The selling platform Vestiaire...
Dear Mara,
We sincerely apologize for the inconvenience you've experienced.
Your satisfaction is of utmost importance to us, and we want to assure you that we are here to address any concerns you may have.
Could you please provide us with the reference of the item in question so that we can investigate this matter further?
Your cooperation is highly appreciated.
Thank you for bringing this to our attention, and we appreciate your understanding.
Best regards,
The Vestiaire Collective Team