Maple G.

Brush cup holder they sent me was broken, so they said they would send me another one. Each response to my email took about 2 days, and eventually when they said they would send me another, I waited a month before emailing them again, and having to wait at least another 3-5 working days for a response this time.

When they finally responded, they had no idea what I was talking about and I had to recount the whole history again of what had happened, and why they were going to send me a new one and ask why it hadn't already been sent.

Took another month for me to receive it and when I finally did, it got lost in the mail and they refused to help.