This was the first order I've done and chose the slender LV Odeon bag. I was nervous to send money to someone I didn't know and couldn't track down but after reading some reviews I decided to go ahead. My LV Odeon bag came yesterday and I couldn't be happier with it. The time change made emailing Ella a bit harder because I was checking for a reply every 10 minutes but keep in mind that they don't live in the same city! Her customer service was incredible and I will definitely order through her again!I received my LV Odeon bag very quickly, with great customer service, it was wrapped beautifully, and it looks wonderful! I am very pleased and will absolutely be ordering more items. THANK YOU SO MUCH!