ManpreetKaur J.

Its been more than a month since i wrote to the customer service/ helpline of British airways. And my case is under investigation ever since.
It is with regards to my flight on the 3rd of September that i booked online from Mumbai to Toronto. It was scheduled via Heathrow and Chicago.
I was a bit apprehensive about the booking from day 1 as it was quite a lucrative deal but being a student trying to save some money i thought i should book it plus i thought i can trust British airways with their support and help.
To verify the same i called British airways more than 4 times each time to clarify all the fine print details.
After telling the customer care that i was Indian passport holder with a student visa travelling to Canada for the very first time will i need a transit visa at any of my transit points (given the fact that i dont leave the airport premises/ international zone and have less than 12 hours layover). I was told i wont need it all the times i inquired. Yes, the customer service assured i wont need the visa.
I shouldn't have trusted British Airways and their so called well trained Customer service at first place as they are not there to assist but to find opportunities to loot you.
On 3rd of September I reach the Mumbai airport assuming i m good to leave as i did make sure i cross check *******@British Airways almost a month in advance, they didn't let me board the flight at the airport!
Plus the staff at Mumbai airport that morning was so hostile and not at all helpful. They simply didnt bother nor did they care to help me book a flight avoiding Chicago where i needed transit visa.
All i asked them was to help me book a flight from London to Toronto as i anyway had Mumbai London Flight. But they were running full and didnt mind if i had to leave the flight and pay an Eternity to rebook a new flight all the way on last moment! As i am sure they had customers waiting to grab my seat.
I had to pay thrice the money i did to rebook a new flight all because they have highly uneducated and poorly informed staff both at the airport and the customer service. To add to the pain i couldnt book any other airline as the ticket i had from British airways which i had to cancel offered my 3 baggage allowance as a student. And i am not a native resident of Mumbai i had come all the way from Nagpur covering an 18hour train journey only to realise these 3 baggage offer will tie me to choosing British Airways again. I had no option but to rebook ONLY BRITISH AIRWAYS again eventhough i was soooo annoyed after the worst experience they made suffer.
I demand a quick action in response to my complaint registered on their website and a Fair Compensation for the amount of trauma and emotional torture BA has put me through.
I am not going to keep mum about it. As this is not the first time someone travelling through BA has to go through this extremely painful experience. I am getting restless and i promise if i dont get a reasonable response i ll soon file a complaint at consumer court for the scam BA run to mislead people.