They offer a competitive internet price, but if you were to change anything, then they would charge an arm and a leg. For a date change on one leg of a $750.00 roundtrip ticket they charge $800.00 while the same itinerary is available on line for $819.00!
What is funny is that when I spoke to a supervisor, he admitted that he would not pay the $800.00 for the change :))
They don't refund anything for a non-refundable ticket, while the other agency for the same price and itinerary change, refunds at least the taxes.