Wendi M.

One star was only so I could leave the review. I expected LegacyBox to take longer than IMemories but for $9 a tape I thought I would give them a try. I requested the box in Mid-August and sent it in filled with my family memories on 9/01/23. In Sept, Oct, Nov and Dec all I was told was my items were in a secure location and will be processed as soon as one of their team members can process my items. In the middle of January my items were moving to the processing room. My completed images were loaded digitally on 1/31/24,5 months after I mailed my box. My downloads were good but it appeared the tapes were but on a machine and loaded. Therefore if my tape had 30 minutes on a 4hr tape, i got a 4 hour download. Regardless, I received my downloads. My items were mailed back and were to arrive on 2/07 but never arrived. When I checked they advised due to the rain, it would be delayed. Now a month later they looked into it and found that my box was lost and UPS has closed the search for my family memories. In my experience, use IMemories instead.