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I contacted customer service about an order I needed to return. She made several mistakes and was suppose to follow up after she contacted the vendor and didn't. I followed up with her and never got a response. I tried calling the phone number provided and you get an automated message telling you, there is no one to take your call. That is it. I've tried the link provided to start a new contact and get a 404 error on that as well.
I wouldn't buy from them. They clearly don't know how to run a business.
Tip for consumers:
Don’t use the site. Don’t order from them because they have no support structure or service if you have a problem. I tried repeatedly to resolve the problem. Email phone calls you literally cannot reach anyone.
Products used:
I can’t use the product. That is the problem. The company is in the UK and doesn’t seem to understand there was a holiday during the time I tried to return it.
Lynne F.'s review of Wolf & Badger earned 3 Very Helpful votes
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Wolf and Badger are disgrace a family member of mine signed up with them they confirmed they...
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Hello Lynne, I'm so sorry to hear this - this doesn't sound like our usual service and certainly not the experience we want any of our customers to have.
Please can you let me know your contact email/phone and I will have one of the team contact you straight away. Alternatively if you follow this link you can submit a query via our Help Centre. https://support.wolfandbadger.com/
We look forward to resolving your query