Lorraine A.

We bought a house that came with an alarm system already installed and the old owners are still on the account and we've been trying to deactivate the system as the fire department has showed up to our door twice due to false smoke detector alarms. I have called multiple times and they tell me I am not on the contract and there is nothing that can be done, although we now own the system as it came with the house we have purchased and lived in for over a month. Initially, we had asked ADT to come out and link the current system to us as we OBVIOUSLY wanted to continue to use the existing equipment (2 cameras, alarms on all 4 doors and all 11 windows, smoke detectors and doorbell and keypad doorknobs also connected to the system) and when they got here we were told the equipment is "obsolete" and can't be reused and new equipment to replace what was already here would cost 10K… LIES, they just want to make money. In addition to all the frustration, the technician ended up braking the existing panel when he removed it, we told him to put panel back after he told us everything needed replacement, we told him we wouldn't be using ADT, we now have a brand new touch screen panel that is broken and has tape on it thanks to the incompetent technician, an alarm system that is still activated with the old owners who do not know what is going on, fire department coming out for false alarms, cameras outside and inside the house that can be accessed by strangers (huge privacy violation) and what are we being told? Nothing can be done about it. They are liars and scammers and it is beyond comprehension how on Earth this company is still in business! How are they not being sued for so much dishonesty by the vast majority of their customers?
At this point we are so infuriated that this is exactly what we want to do- hire a lawyer and sue them!