L m.

I had 14days to accept my new sofa, the seat pads are very uncomfortable so after a out of town trip to test other options the customer service desk in store couldn't help so gave me a contact number who passed me to another contact number by the time I finally got through 3 days later they said my return period had ran out by 2 days! So now I couldn't return them! Rather abrupt, scripted conversation and very unhelpfully and not my fault they didn't have enough staff answering the phone to avoid waits of over 30 minds at a time.