Lizzie B.

I ordered a planter, stand, and tray from Bloomist in early November, but when I received my initial shipment it turned out that they had only sent me the stand and tray, not the planter. I reached out to them immediately, thinking it had been a simple shipping error, only to learn that the item I'd ordered and paid for was actually out of stock.

Obviously this was frustrating, especially since I'd upsized my order because the smaller size I'd wanted was out of stock but I didn't want to wait. In fairness, the ceramic tray and iron stand I ordered seem very nice, but without the actual planter they're less than worthless to me. I was offered a refund, but since the customer service rep said that they'd have the planters back in stock within a couple of weeks, I decided to simply bite the bullet and wait.

Three months and many emails later, I just noticed today that the planter size I ordered is back in stock on the website—and I still haven't been sent the one I've already paid for. If it weren't for the fact that it'd be a pain to return the stand and tray I was shipped, I would have cancelled this order long ago. The products are very attractive, but that doesn't matter if you never receive them.