Liz D.

I ordered a longline knitted cardigan/coat. What turned up was made of cheap & nasty, thin polyester fabric, printed with a knitted pattern on the surface. I contacted the company straight away to ask for a refund & was told that I would need to post the item back to an address in China at my own cost before I got a refund.
I contacted them again, but through Paypal to ask for a full refund, attaching the link to their website page plus pictures of the item I received.
They replied back stating the item was exactly as described on their website! They offered me a 20% refund MAX, & I could keep the garment, OR again, offered to supply a return address in China for me to return the garment at my expense for a full refund. Interestingly, the photos I had sent of what I received seemed to have disappeared from the Paypal conversation, leaving only the link to the item on their website.
I refused their 20% refund offer & told them I'd be escalating to a claim through Paypal, which I have now done. Currently awaiting a response...