We ordered a wood bed frame in the end of November. We received it, but it was raw wood. Any way we put it together which was difficult and took 5 hours.okay the frame had strange noises and within a week it broke twice under us.so we decided to send it back.I wrote an email to the customer service and we arranged a day for the pick up. But no one came and this happened three times which was really annoying because we organized our days accordingly.so I gave up with the trying. I guess we are never going to receive our money back and regret forever to buy this bed frame.