Lisa S.

My daughter and I stayed an unsafe and dirty hotel. The room to smelled like weed, a hair pick was on the floor and the bathroom window was broken to where it does not close all the way.
We were only going to be in San Francisco for a short time so we decided just to deal with it. As we were sleeping we heard inappropriate sexual activity from the room above us. We then also heard people yelling, cursing and appearing to be under the influence of substances.
As we walked down the stairs in the morning, a man that appeared to be homeless and drugged out cat called my daughter and myself. There were also a bunch of people that again to appear to be homeless people and the police were on the premises as well.
When we came back to the hotel roughly around 9pm music started to blast, people were partying and the building was shaking from the loud base that was playing. My daughter and I felt extremely unsafe and was thinking to leave and just sleep at the airport however, we did not feel safe enough to leave our room. We left the hotel at 3:30 am and felt extremely unsafe the entire time.
I wouldn't be surprised if the hotel either gets money for housing the homeless or either just lets the homeless stay on the property. Either way, it was extremely unsafe for anyone let alone 2 females. I paid over 500.00 for this and can't believe Hotels.com could let people sleep in an at risk environment and took no responsibility. The would not refund my money nor appeared to care that 2 females were in a hotel that was dangerous and inappropriate.

I want to know what your company is going to do to make this situation right for my daughter and myself.