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lisal275

Lisa L.

Contributor Level

Total Points
180

1 Review by Lisa

837 Views
5/15/17

We were provided the Bump Armor CB Slim Hard Shell case by Nevada school system. They promised it would protect my sons Chromebook, but within a week the zipper started to stick, within a month the zipper broke and my son stopped using the case.
I tried to reach them on the bumparmor.com, but they have NO PHONE, NO ADDRESS and NO EMAIL. I reached out on Facebook and no response, terrible customer service, seems they just dont care about the kids.
I had to purchase, out of my own pocket, another Chromebook case. I reached out on
I spoke to some other parents in the school, and my experience was not unique. Most of the parents said their kids stopped using the Bump Armor case.

lisam439
Lisa M. – Bump Armor Rep

Dear Lisa, We are more than disappointed to have let you, and your son, down. Your experience is against the very ethos of our company, which is to provide an exceptional customer experience with the highest quality product. Our very core is to support the education of children across the USA in K-12. I understand how frustrating it must have been when you couldn't reach us. Please know we are undergoing a full website redevelopment, which will include our contact information very clearly. In the meantime, please contact us at 415-347-8039 or at info@bumparmor.com. Should you need to leave a voicemail, please know we will respond to you within 30 minutes. Really hope to have the opportunity to speak with you, we take your dissatisfaction very seriously. Sincerely, Team Bump Armor

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