Site said free returns. I needed to return one item. Had to email company. Rep just kept asking why I wanted to return it. Refused to send me return label. Offered me to keep item with gift card. I wrote back I wanted to return in full. Then they offered me 7.00 back and to keep item. I refused. Next they emailed they would give me 16.00 and to keep item. Said no. Then they wrote me saying no longer offer free returns and I have to pay for return. Scam!