Paid for assistance with a dissertation. It was formatted incorrectly and missing revisions that were requested. At times the consultant did not show up for zoom appointments. Last interaction was a request for revisions, and we just never heard back -- no contact whatsoever. Sent emails and placed phones calls to consultant and main line. Emailed main site, consultant, and the President of the company. Never heard back from anyone. Had to hire a different company/consultant to do the work (and clean up what they had done wrong). The guarantee on their website is a joke.