Lisa C.

Never received a notification of "auto-renewal." The cost was almost twice what I paid for the subscription last year. I canceled and asked for a refund; Animoto claims they do not refund. I filed a PAYPAL claim; an email from Animoto claimed they will refund if I close the PAYPAL claim. If I did that, I could not file again. Is it "proper" to do that? It seems like bad business, and with their lack of integrity regarding their subscriptions, it would be difficult to trust them.
Here is the text of the email: "Amanda (Animoto)
May 29,2023, 11:36 AM EDT
Hello,

Animoto does not promise a customer a refund and then refuse to honor the refund.

If you close the case, as soon as Animoto has confirmation from PayPal, we will issue a full refund.

I apologize that your trust in us has been so shattered, and I truly wish there were another way for this to be resolved other than going through the dispute process you have started. If you do decide to close the PayPal case, I will be happy to issue that refund. I will also keep an eye on our open cases to see if your case is closed.

Regards,
Amanda