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I had a $800 credit from Tradesy, which was transferred to Vestiaire Collective, since they bought out Tradesy. I found a LV bag and purchased it using my Tradesy credit plus additional $$$ needed and paid via Apple Pay. The next day I got a text telling me to pay for my VC item that I have a receipt and order number for the LV bag that I already paid for. I tried chat, email, phone. All to no avail. Still no word from VC. Now what to do? No phone number works for VC. No chat works. I was ripped off for $47 by Answer Expert trying to get a working phone number for VC. I'd never do this again with VC. Don't buy here!
Tip for consumers:
Don't ever use this company. No way to contact the real people that work there.
Products used:
ordered a LV purse
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Dear Linda, we are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience.
We will keep working to transform the fashion industry by empowering our community of fashion activists!
Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here in our dedicated FAQ article "Contact Us". Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards,
The Vestiaire Collective team