I BOUGHT A PAIR OF TOM SHOES FROM JOUNEYS ABOUT 3 MONTHS AGO, THEY'VE ONLY BEEN WORN ABOUT 3-4 TIMES IN AN OFFICE ENVIRONMENT, THE BACK PART OF THE SHOE IS COMING APART, I CONTACTED JOURNEYS AND THEY DID NOT WANT TO DO ANYTHING TO HELP, I CONTACTED THE MANUFACTURER TOMS AND BECAUSE I DID NOT PURCHASE THE SHOE DIRECTLY FROM THEM, THEY DON'T WANT TO HELP EITHER. SO DISAPPOINTING THAT THE MANUFACTURER WAS NOT WILLING TO HELP A CUSTOMER. CUSTOMER SERVICE DID NOT EVEN TRY TO HELP ME AT ALL.