We purchased a tablet from them at the end of November. They promised delivery on the 7th Dec. That time passed and just like everyone else on here we contacted numerous times and got no where. Here's how you deal with it, we paid by debit card so called our bank. The bank were brilliant! They told us we would get our money back within 10 days. Guess what, we got it back in 4 days! Don't bother contacting Savvibuy for a refund you won't get it. Go straight to your bank or credit card company and you will get your money back, we did! Please don't just except you have lost your money as one phone call to your bank and they will get it back for you! DON'T let these scammers keep your money!