Les S.’s Reviews of Competitions Guide & more

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1/29/23

I wasn't aware this was an auto-renewal subscription, however, under Australian consumer law the supplier is required to advise you that the renewal is due so you have the option to cease or continue. Despite several emails with Ivy, I was unsuccessful in getting a refund even though I contacted them one day after seeing the renewal go through my bank. She even challenged me to lay a complaint with the ACCC, as that is what I have done. They don't follow the law and should be avoided at all cost.

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Craig S. – Competitions Guide Rep Over a year old

Hi Les, our terms are extremely brief and easy to read. On two occasions you have manually checked the box that says you have read and understood our auto renewal process. We require new members to do this when they join, and further do this before purchasing a Go Premium Subscription. Auto renewal takes seconds to cancel and is instant.
We have not challenged you to contact the ACCC - our exact quote to you was "Please feel free to take your complaint anywhere you see fit - we will never intentionally operate outside any law as we service tens of thousands of subscribers each year."
In terms of Australian law, we disagree with your premise, and remind you that you first directed us to the United States Federal Trade Commission. We are more than happy to discuss your case with the ACCC, if you have lodged a complaint as stated this will be the fourth time in 18 years of operation.