Les L.

I don't know who owns this company, but someone should tell the owner that there are customer service problems. I am a new customer, and was initially excited about doing business with them, as they seemed to be a company "with its act together." I've found that not to be true, and when they make a mistake, customer service is powerless to satisfy the customer. I placed an order for a new freshwater tank and sensors. It took longer to get here than other places that offered tanks, but I figured I could live with that. But the tank arrived, and no sensors! And when I called customer service, all the lady did was give me an apology and say she would ship out but could not expedite. So now I wait another 7 days, WITH NO WATER! And I also called before ordering the tank and asked this specific question: are the three 3/8" fittings an external male thread fitting, for which I would need a female connector, or a female fitting? I was told positively they were male fittings as they "stuck out." NOT TRUE! This are female fittings, so all the connectors I bought are worthless. I AM BEYOND FRUSTRATED WITH THIS COMPANY! The least they could have done was ship the sensors 3-day expedite, but no such luck. Let the buyer beware...