Laurie B.

I have not been contacted to date April 9,2020 by either Samsung or Trail Appliance to see if their product, Samsung dishwasher model number DW80K5050UG, is working properly. The product has never worked properly and still does not work properly. I have tried various dishwasher detergents with different variables, including the suggestions provided by the Samsung repair agent. I have found that not one of the methods produced clean dishes. And further, the agent's suggestions "ARE NOT" in the operating manual. It is despicable that Samsung and Trail Appliance expect the purchaser of their products to do the product research which should have been done before selling this product to the consumer. This was a costly product for me to purchase and is expensive for me as a consumer to try various methods for which costs include time, detergents, electricity, water and sewer. I hold Trail Appliance accountable as well as Samsung for selling products that they do not stand behind. So, I am asking anyone who has purchased this product or any Samsung product, or anyone that has purchased a product from Trail Appliance with issues that have not been dealt with properly to add a comment, or email me at the following email address *******@outlook.com. As consumers, we need to stand up to "the bulling" of big business.

I bought 5 major appliances from Trail Appliances and the Samsung dishwasher, not even 3 months later, does not work properly. I have used dishwashers before and have tried the products that others use and have worked well for them and still come out with dirty dishes. No other person I know has had the issues I am having with this Samsung dishwasher. I've gotten 5 different instructions from 5 different employees of Trail Appliance and Samsung, some are telling me I have to deal directly with Samsung and say they have to send one of their technicians and some are telling me Trail Appliance has to send their technician. I contacted Samsung and they sent a technician that could not fix the problem because he was getting code readings that he did not understand why and went over some ridiculous user suggestions like run your kitchen tap till water runs hot before starting the dishwasher and use different brands of detergent then what was sent with the appliance as a sample. But he basically walked away and my dishwasher still does not work properly. I than contacted Trail Appliance and repeated the story to the employee who than insisted they have to now sent one of their technicians to check, I explained I already gave up two days of work to deal with the repairs and I don't think I should have to give up another day of work when Samsung's technician was already there and could not fix it. Trail appliance warranty manager is not calling me back to deal with this issue and I am taking it as Trail Appliance is not standing behind the products they are sell. DO NOT BUY FROM TRAIL APPLIANCE AND FURTHER DO NOT BUY SAMSUNG PRODUCTS BECAUSE THEY DO NOT STAND BEHIND THEIR PRODUCTS AND YOU GET THE RUN AROUND FROM BOTH COMPANIES.