I ordered a keychain on 10/4 and it is now 11/13 with no product. When I track my package there has been no update since 10/18 and I am several emails in with customer service with no information. I spent $40 and I want my product. They refuse to give me any legit information and I am livid.
Hi Lauren,
I sincerely apologize for the inconvenience this whole process has caused you. Please allow me to help in the current situation.
Can you please send me your order number, full name or email address used upon placing the order? This will help me retrieve the order and check its progress.
Rest assured, once I have your order details, I will help you throughout the process of resolving this case.
Kind regards,
MyNameNecklace Team