Lauren H.

I've had a Pokémon go account for 5 years and for any avid player that knows the work and time and money put into this game, you know how ridiculously devastating it can be to lose everything! Over that time I have easily spent $1500.00 or more! My Facebook was hacked a week ago and everything was deleted. I contacted Niantic to see if they could help. They sent a list of things they needed and I provided them the best that I could. After that, they sent another email saying they needed MORE, I told them that the stuff they are asking for can't possibly be found (who takes screenshots of their in app purchases?) I provided them with my player ID, purchase receipts I made from my credit card, the date I started playing, etc. They then preceded to send me an email saying that I have "punishments" on my account and they won't restore it! I've never had any issues aside from their glitches in the game! When I asked them exactly what those "punishments" were, they presented to say "like I mentioned before, you have previous punishments and bans on your account in the past and we won't restore it" I'm a 35 year old mother of 2 toddlers who works 3 jobs! I didn't do anything wrong in or outside of the game! I lost so many memories, so much money! My babies first Pokémon! (Sounds stupid, but he was so little when he comprehended how to catch one!) I am extremely disappointed in this company and their crappy customer service towards a very expensive hobby!