I have had a lots of Vera Bradley bags over the years and I have been disappointed in some way probably 90% of the time. I usually see a pattern I really like but then it's hard to find the style of bag in that certain pattern. I know most people would say just order online but I am just someone that likes to see if the bag is a good fit for me In person. I am a plus size woman and sometimes bags can hang on my arm werid so I am very picky. The second way I am disappointed with Vera Bradley bags in the over all quality and price. No matter how you want to look at it 99% of vera Bradley bags are cloth. 95 Dollars for a CLOTH bag is kind of insane. The third way I don't care for the Vera Bradley company is the extremely rude employees. My husband recently returned a bag to the manger at a vera Bradley in Knoxville Tennessee and the manager made him beg for my money back. She was wanting to call me and confront me over the phone about the return. Then she cheated me 20 dollars on my return. HORRIBLE EXPERIENCE