They have the worst customer service of any company I have ever dealt with. I bought a straightener several months ago, took it out of the box to look at it and deemed it was not what we wanted. We returned it and they refused a refund and sent it back stating that we opened it and didn't put it properly back in the box. They are brutal. We weren't happy with a product which to be honest resembled something you would buy at the Dollar Store. It was never used and returned in the same box it was sent in. They don't even earn a one star rating but unfortunately there are no negative stars. Buyer beware!