Laura J.

We hired two men and a truck to move a rather heavy, and valuable family piano. I called a month in advance and had a lengthy conversation with them about the possibility of success of moving such a heavy item into our 70's style home (narrow staircases). I sent them pictures of the piano and the staircase (with dimensions) and was told it definitely could be done. The day of the move, I was asked to resend the pictures. The crew who came to actually move the piano sounded like they had never seen the previous pictures, and as it turned out, felt unsafe moving the piano up the stairs to our living room. As it was a matter of safety, we agreed to put the piano in our garage instead. This meant we would need to hire a different moving company to complete the job. While we were frustrated about the situation, I must say Eric and his crew (the movers) were very professional about something they obviously couldn't control. We appreciated their thorough explanation and sincere regrets about not being able to complete the job. When the crew left, my husband and I called the company to discuss our complaint. Johnny listened to us and validated our frustrations. He was calm and professional in his approach, and willing to compensate us for the misunderstanding. Businesses are made up of imperfect humans. Sometimes stuff happens. What my husband and I really appreciated about our experience with two men and a truck is that they handled a difficult situation professionally and reasoned with us as they would their own family. I value that in a business and recommend them for one of your own moves.