Laura H.

Just go somewhere else! I canceled an order from a competitor because it had been on a back order that kept getting extended. I was aware it was not in stock, though, when I placed the order. This 'company' said they had it in stock, though so I canceled and then reordered here. I didn't hear anything for a couple weeks, so I wrote customer service twice…crickets. I finally got a reply this morning saying it's back ordered for another month! They should not have said it was in stock. That was clearly a ploy to get my $$$, and it's backfired. I'm more irritated at the deceptiveness. I immediately wrote back asking for a cancellation and refund, but then get an 'out of office for a week' reply (it's 10:30 AM) directing me to call for further assistance. I call….they are closed for an extended holiday week. Just don't! Incredible Rugs and Decor have the same pricing, and very sweet customer service agents…that are in the USA.