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Laura E.

Contributor Level

Total Points
98

1 Review by Laura

  • Sigma Beauty

7/12/18

They indicated nowhere that their prices were in US dollars, which I maybe should have expected but nonetheless it's pretty easy to indicate simply when someone is placing an order from outside the US the cost will be different due to currency exchange. Even the receipt they sent me was in US dollars, indicating nowhere on it anything about currency exchange. I think typically people like to know what they're paying for a product before they're charged. My credit card bill came in almost $25 higher than the final cost on my receipt. When I contacted Sigma about this, they replied blaming it on shipping costs that have nothing to do with the company when I had clearly stated that I was upset they couldn't simply indicate that they're prices are in US dollars. Customers shouldn't have to work to know how much a product costs, worst expereience I've ever had ordering anything online. I just hope my brushes get here fine.

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Sigma B. – Sigma Beauty Rep

Hi Laura,

We are so sorry to hear that the prices listed were not clear. Yes, you are correct, all prices are in USD and currency exchange rates will apply. We apologize for the lack of clear communication and would like to make this up for you. Please email us at: contact@sigmabeauty.com so that we can provide you with a discount code. We look forward to hearing from you!

Laura Has Earned 18 Votes

Laura E.'s review of Sigma Beauty earned 18 Very Helpful votes

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