LarryMerry W.

AKA as GTXpress.com, Gaiam, Inc. etc... The website is still (7/11/12) misleading and hides details until after the purchase.

I thought I was ordering a set of pans to accompany the new purchase but would seem I joined a "club" to buy 2 pans every other month. The TV infomercial is misleading, and the website is even worse! And on top of that, the product is a piece of junk!

I did everything suggested (used their spatula also) and it scratched after only 2 uses! Man I wish I had researched this one before buying! I have been so happy with purchases online and via TV that I've never had a reason to complain. This company needs to be stopped until it changes; the product, website, S&H, and basically just every thing! I see complaints all over the internet dating current to way back to 2009. I have to waste $50 for S&H and return shipping for a piece of crap product.

I filed a complaint today with the Attorney General Office in Colorado which is where the "home base" is located. I found it interesting that they have no other complaints on file, really? Would seem perhaps? They keep changing names of the company so as to avoid consumers to make a legit complaint"?
Here is the link to file a complaint, https://www.coloradoattorneygeneral.gov/departments/consumer_protection/file_consumer_complaint/consumer_complaint_form O perhaps wait a day or two, and you can just join in with the complaint I filed. I am not sure how it works, as I have never filed one before.