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Larry K.

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Experience: Clothing & Fashion

Member since December 2019

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1 Review by Larry

I, as other reviewers purchased a costume from Rubies. After getting it home, I discovered a few issues that made me want to return it, however they have a policy of only exchanges. I emailed the company about my concerns, and within an hour or two received a response. The next day I met with Mr. Vazquez, who was extremely courteous and understanding of my problems. He took ownership of the problem, and went above and beyond what I expected. I was partially at fault as I should have tried the costume on prior to purchasing it, but in the end I was totally satisfied with Rubies solution.

I would not hesitate to purchase any items from them, and have never had a better customer experience.
Because of their customer service I would highly recommend Rubies to friends and family

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