I ordered plants that were to arrive in early spring. I called about 1 month after expected and they told me it was still growing. After another month I called and emailed and got no response. Eventually I got a hold of someone live on the phone and she stated the plant had shipped to the local plant store. I called that store and they had not received it. Three more calls to get a live person to insist on a refund. Very unprofessional and I believe they hope you just forgot your order so they can keep your money. Do not order off the website or your will be disappointed.