Kylie T.

I called the customer services number in hopes of finding out what I was allergic to. I had gotten piercings done at a local store near where I live with stainless steel studs. I called about three times in the morning/early afternoon, and about eight times in the past hour. The first five times I called all I got was "All of our associates are helping other customers you can leave a message and we will get back to you soon". I called again, at this point I was starting to get angry as I had emailed the customer service email last night in hopes of finding what the heck I'm allergic to, this time I get an actual person, so I ask him if their is any other material or metal in the stainless steel studs that could cause an allergic reaction. As soon as I was done asking, this man laughs. He laughs at me and tells me that they are stainless steel. I'm not an idiot, its common for items to have more than one compound or to be made of multiple different metals. He then tells me I should call the local store. Which is what I do I call one of the stores that I received piercings at before. The employee that answered the phone, and I told her that I had had an allergic reaction to some of the studs that I had been pierced with a week or two ago. It takes her about ten minutes and then she asks what my question is again. At this point I am beyond annoyed, the employee gives me a bogus metal name that doesn't exist. I then call the other local icing store in hopes of getting an actual answer. The woman who answered the phone this time said that there wasn't anything in the stainless steel studs other than stainless steel. At this point I am beyond angry that I had to waste the last half an hour calling these people. I recommend never calling their customer service line, because A. They never call you back, B. They never pick up, and C. They laugh at you when you are trying to figure out what made your ear swell twice its size!