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Kurt A.

Contributor Level

Total Points
263

2 Reviews by Kurt

  • Rhinorack

2/26/20

Bought a RhinoRack cross bar system a few years ago so I could mount a Thule cargo carrier to my car. Plastic construction caused one of the legs to break. I contacted them about it. They asked for what was broken, proof of purchase, and pictures of what was broken. I sent those and then they sent a bunch of additional questions. Bottom line instead of backing up their product they find any way to void coverage.

I had an issue with my Thule cargo carrier a few years ago and they sent a replacement after proof of purchase and pictures. No additional questions, just backed up their product.

I'll be looking for Thule cross bars and will never recommend or use RhinoRack again.

  • Build.com

11/12/18

I'm a general contractor and have been using Build.com for several years. I've never had an issue until now. I ordered special order door hinges and then asked a rep via chat what the recommended item number was for ball tip finials. She recommended a finial with hinge pin and even processed the order for me. I went to install the hinge pins and they aren't compatible! Instead of taking responsibility for the screw up she said she didn't remember the order. I asked her to pull up the transcript from the order and she said it wasn't available and that they had switched the system to a new one. I now have to order new hinges and new finials at a much higher cost as well as pay someone to switch out all of the hinges. Her response to me was that she's only making $40 on the new order and there's nothing she can do. Meanwhile I'm going to lose a couple hundred dollars and that's my problem. I'm losing money and she's complaining about making $40 with the click of a button! Terrible customer service!

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Franco T. – Build.com Rep

Thank you for your feedback. I apologize for the inconvenience this has caused for you. Please email me that order number at franco.taxera@build.com Please reference your review. I would like to look into this further for you.

Kurt Has Earned 3 Votes

Kurt A.'s review of Build.com earned 3 Very Helpful votes

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