WORST CUSTOMER SERVICE. DO NOT USE SERVICE. English is their 3rd language and clearly they have no respect for women. When my son called them they were very nice, but when I called they couldn't be bothered with me. They don't answer questions or explain the bizarre paperwork they send out. In order to get anything done you have to speak to management, who are harassed they have to take the time to do the job their employee failed too.
The terms and conditions, when you sign up, says you essentially give up all consumer rights. They are holding my title until I sign a release of liability for a company not associated with my car and they believe they can do that because I gave up all my rights as an American when I signed up with them.