I ordered the Sailor Venus costume off their website for Halloween this year. I was extremely disappointed. Not only did the dress not look like it did in the picture, but it was cheaply made. The bows that come on the costume were not even sewed on, they came separate. I asked for the size that matched my measurements and it was at least 4 times bigger than what I asked for. Also, the gloves were so big that they reached my shoulders. When I tried to contact the website about it (several times), they ignored me. Which is funny because when I contacted them before I purchased the falsely advertised costume about shipping they answered the same day. Since they wouldn't answer back, I went through PayPal to contact them and requested a refund which they quickly rejected. Their reply was basically that they make the costume a size bigger than you ask because they want to make sure it fits. Which doesn't make much sense at all. I replied back asking for an exchange at least for a smaller size since I can't get my money back and they never replied. I will never use this site again.